FAQs

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Where are you located?

We are located in Northern Virginia. Any order shipped within Virginia is subject to a 6% sales tax.

What kinds of products do you offer?

We offer a variety of paper designs perfect for your child’s birthday, baby shower, religious celebration or holiday.  You can choose how you would like your party delivered – handcrafted or DIY printables.

We professionally print and handcraft our invitations, thank you notes, 100% waterproof water bottle labels, favor tags, birthday buntings, welcome signs, treat bag toppers and cupcake topper kits.

We also offer complete DIY printable party design kits to match most of the invitation themes in our shop. These kits consist of 12 to 15 different designs, including birthday bunting, water bottle labels, favor tags, treat bag toppers, party signs, cupcake wrappers and toppers that will make your party awesome.  Each party kit order includes detailed instructions for easy assembly and printing.  You can also purchase many of these items a la carte if you just need one or two.

Can you print and cut other printable kits?

At this time, we only provide handcrafted items for the designs in our shop.

Do you send proofs of my designs?

Proofs are sent for ALL invitation orders and any handcrafted designs.  Your invitation order also includes one round of revisions.  If extensive changes are requested, an additional proof will be sent.

For DIY printable designs, we personalize and email the final files to you as soon as possible using the information provided at checkout.  If you find a mistake in your final files, we will gladly make the correction and resend the files.

I am hosting a party for twins.  Can you use two names on the invitation?

Yes!  We are happy to add a second name to the invitation and use the same age for no additional charge.

I am hosting a party for two kids and they have different ages.  Can you still make one invitation?

Yes!  We are happy to create an invitation for two children.  Since the ages are different, the age will be omitted from the invitation text.  If the age appears somewhere else in the invitation (such as on a balloon or race car), we will use a star or other shape instead.

What types of payments do you accept?

We accept Paypal and all major credit cards.

Will the colors on my custom designs be the same as the colors that I see on my monitor?

The colors you see on your monitor may vary in the colors of the final product.  Even though the colors cannot be guaranteed, we work hard to make sure that the colors of the designs printed through our shop are as exact of a match as possible.  For digital designs, colors are determined by the printer you are using and the quality of paper.

All designs need to be viewed from a desktop or laptop computer.  When designs are viewed on a mobile device – such as a cell phone or tablet – extreme color variations will occur.  We also recommend test printing your design to check for any color variations before printing the final copies.

What’s your current order turn around time?

You can find information about our latest turn around times here.

What is the process for making handcrafted party designs?

Custom printed orders are specially designed and crafted for you.  The handcrafted order process includes a proof, printing and hand cutting services.  When ordering printed invitations, please check our current turn around times to make sure we are able to complete your order before the event.  Feel free to send us the date of your event upon ordering to help ensure that you get your order on time.

Once I place my order, is it final?

For digital and handcrafted designs, we can refund your order up until the design work has been started.  We try to complete first proofs quickly, so if you’ve changed your mind about your invitation please let us know as soon as possible.

Since instant downloads are delivered directly to your mailbox, we unable to refund the purchase.

I love the invitation design, but would like to use different colors.  Is this possible?

We can make limited color changes to our invitation designs.  If you do not see a color combination that you like, let us know the colors you are interested in and we can see if we can make the changes.  There is a $5.00 custom design fee for this service.

Can I make wording changes on the invitation?

We can make wording changes to your invitation, but they must fit the current layout.  Just let us know if you have any questions about the wording changes you would like and we can let you know if they will work.

Once you created the invitation with my wording, I don’t like the type any more.  It’s hard to read.  Can I change it?

Sometimes your chosen wording can be difficult to read using the set type.  When purchasing an invitation design, you are also buying the use of those fonts on your invitation.  We work hard to select type for our invitations to give them a certain feel and look.  We can make small changes to an invitation’s font (such as switching it out for another font used in the invitation), but we can’t introduce new fonts into the invitation.

I love the party décor designs, but would like to use different colors.  Is this possible?

Unfortunately, due to the many hours of work involved with creating each party décor kit, we are unable to change the colors of these designs.

I’m ordering a digital invitation.  Which file should I order?  A PDF or a JPEG?

We are happy to offer our digital invitations as PDF or JPEG files.  You can find detailed guidelines for choosing the correct invitation type here.  Please let us know if you have any questions about printing your files.  We’re always here to help.

What kind of paper are your products printed on?

Our invitations, thank you notes, favor tags, cupcake toppers, welcome signs and birthday buntings are printed on 120 pound smooth white cardstock.  This cardstock was selected after months of paper quality testing and is the thickest cardstock our printer can use.  We receive lots of compliments on the quality of our paper stock and are proud to offer our customers only the best.

Does my invitation order come with envelopes?

Your invitations and thank you notes come with heavy 80 pound white envelopes.  For ticket style invitations (3.5″ x 8″ or 4″ x 9″), white 50 pound envelopes are included.

Are your water bottle labels waterproof?

Yes!  We are excited to offer our customers 100% waterproof water bottle labels.  The colors will not run or smear in any way when placed in liquids.

What water bottles will the labels fit?

Each water bottle label measures 2″ x 8.5″.  They fit most commercial water bottle brands including mini water bottles.  We recommend removing the original water bottle label before adhering your custom water bottle label.  You can find more detailed instructions about water bottle labels here.

Do you offer coupons or discount codes?

Of course! Everyone loves a sale! We aren’t always able to give a lot of notice about upcoming sales, so be sure to sign up for our monthly newsletter and follow us on Facebook to find out about monthly specials, short notice flash sales and other fun deals.

I’m not located in the United States, but wanted to order a set of handcrafted invitations and some party supplies.  Can I still place an order?

Unfortunately, we only ship handcrafted orders to customers in the United States.  If ordering internationally, we recommend ordering DIY printable designs.  This will guarantee that your order arrives by the time of your party.

I ordered printed invitations and noticed there is free shipping.  How are the invitations shipped?  Can I upgrade the shipping to priority mail?

We are proud to offer free shipping within the United States on all of our printed invitations and party designs.  Your invitations will be shipped first class shipping.  If you are interested in upgrading to priority mail shipping, just let us know.  We can definitely accommodate this shipping method for about $6.00 extra.

What happens if my package is lost or stolen during transit?

On occasion packages are sometimes lost or stolen during transit.  Although we are not liable for packages once they are delivered to the carrier, we will work with you to make sure you receive your order.  Every now and again shipping can take a little longer than estimated, so we recommend following the tracking information on your package.  If your package says it was delivered, but never arrived, speak with your mail carrier or local post office to check on it’s status.  If you are concerned about your package at any point, just let us know and we will be happy to help.

I ordered an Instant Download, where is my file?

We are happy to offer some of our designs as Instant Downloads.  Instant Downloads are fantastic for those planning last minute or if you want a quick addition to your celebration.  Your instant download is available for download from the our website within about ten minutes of your payment.  All of our Instant Downloads are PDF files and you will need Adobe Reader to print.  If purchasing an editable file, the font and color have been pre-set for you.  Just let us know if you have any questions about your files.  We are happy to help.

What are the terms of use for my digital files?

Your digital files are for personal use only.  Katarina’s Paperie retains all rights.  This file may not be shared, forwarded, sold or distributed.  Please do not copy.

Thanks for checking out our FAQ section. If you have any questions that were not answered, please feel free to email us at  shop@katarinaspaperie.com